FAQs
Patriots Auto Body | Collision Center Lowell
What services do you offer?
Our services include collision repair, dent and scratch removal, frame straightening, paint matching, bumper repair, glass replacement, and comprehensive auto body restoration. We're committed to addressing all your vehicle repair needs efficiently and professionally.Do you work with insurance companies?
We collaborate with most major insurance providers to streamline the repair process for our customers. This partnership allows us to handle the necessary paperwork and communications, making your experience as stress-free as possible.How long will my repair take?
Repair durations vary based on the extent of damage. Minor repairs typically require 1-3 days, while more extensive collision repairs may take a week or longer. We'll provide you with a detailed timeline estimate before commencing any work on your vehicle.Do you use original manufacturer (OEM) parts?
We prioritize the use of OEM parts whenever feasible. However, we also offer high-quality aftermarket alternatives if you prefer or if your insurance policy stipulates their use. Our goal is to provide you with the best options for your specific situation.Can you match my vehicle's paint color?
Our state-of-the-art color-matching technology ensures that the new paint application blends flawlessly with your vehicle's original finish. We take pride in delivering a seamless, professional look that maintains your car's aesthetic appeal.Do you provide estimates?
We offer complimentary, no-obligation estimates for all repair work. This allows you to understand the full scope and cost of the repairs before we begin any work on your vehicle, ensuring transparency throughout the process.Is there a warranty on repairs?
We stand firmly behind the quality of our work by offering a comprehensive warranty that covers both labor and paint. This warranty is designed to give you peace of mind and confidence in the durability of our repairs.Do you offer towing or rental car assistance?
We provide assistance with arranging towing services for your damaged vehicle. Additionally, we can help you secure a rental car while your vehicle is undergoing repairs, ensuring you maintain your mobility during the repair process.Do I need an appointment for an estimate?
While we welcome walk-in customers, scheduling an appointment is recommended. This approach ensures faster service and minimizes your waiting time, allowing us to dedicate our full attention to assessing your vehicle's needs.Will my car be safe while in your shop?
We prioritize the security of your vehicle throughout the repair process. Your car will be stored securely within our property, protected from potential risks until it's ready to be returned to you.